This Privacy Policy explains how Dangond Direct LLC (“Dangond Direct,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information.
It applies to:
Dangond Direct LLC is a Florida medical practice located at 7000 SW 62nd Ave, Suite 515, South Miami, FL 33143. We provide direct primary care services and manage sensitive personal and health information, including Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).
We are committed to protecting your privacy and complying with applicable federal law (including HIPAA), Florida law, and any relevant local requirements in Miami-Dade County.
We use third-party vendors, including Atlas.md (our electronic health record and practice management system) and Stripe (for payments). These vendors generally act as our “Business Associates” under HIPAA and process PHI on our behalf pursuant to Business Associate Agreements (BAAs).
By using our website, portal, telehealth services, or receiving care from us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our online Services and contact us with any questions instead.
We collect information in several ways: directly from you, from your use of our Services, and from third-party tools we use to operate our practice.
When you become a patient or contact us, we may collect:
If you are a visitor to our website (for example, filling out a “contact us” or “meet & greet” form), we may collect your name, email address, phone number, and any message you submit.
As a medical practice, we maintain medical records and other health information about you in our electronic health record (EHR) system, powered by Atlas.md. This may include:
This information is considered PHI under HIPAA and is handled with a high level of confidentiality and security.
We use Atlas.md/Stripe to process payments for memberships and other services.
When you use our website, patient portal, or telehealth tools, we and our vendors may collect:
This information is used for security, auditing, and improving our Services.
Our website and portal may use cookies or similar technologies (such as local storage) to:
We do not use cookies to sell your information to advertisers. If you disable cookies in your browser, some features (like staying logged in) may not work properly.
We may also use privacy-conscious analytics tools to understand general usage patterns (for example, how many visitors view certain pages). We aim to avoid including PHI in analytics data.
If you contact us by phone, email (including Google Workspace), portal message, or via our website for support or questions, we will collect:
If your message includes PHI, we treat it with the same protections as your medical record.
Dangond Direct uses your information for the following purposes:
We use PHI and other personal information to:
We may use de-identified or limited data to:
When we use data for internal analysis or quality improvement, we strive to remove or minimize identifiable patient information whenever possible.
We use your contact information to:
We may also occasionally send:
You can opt out of non-essential marketing-type communications at any time (see Section 6). We cannot, however, stop sending necessary clinical or legal communications, such as notices about your care or billing.
We may use and disclose information as needed to:
We also maintain audit logs and other records required by law and medical standards of care.
If you provide your mobile phone number and consent, Dangond Direct LLC may send you text messages (SMS) for administrative and patient care coordination purposes only, including appointment reminders, scheduling, follow-ups, membership or billing notifications, and general office-related communications.
How You Opt In:
You opt in to receive SMS messages by providing your mobile phone number and signing a paper or electronic intake, onboarding, or consent form that includes SMS authorization. SMS consent is not a condition of purchase or receiving services.
Message Frequency:
Message frequency varies based on your interactions with our office and your care or scheduling needs.
Opt-Out and Help Instructions:
You may opt out of SMS messages at any time by replying STOP to any message.
For assistance, you may reply HELP or contact us at 78656795 46 or info@dangonddirect.com.
Message & Data Rates:
Message and data rates may apply depending on your mobile carrier and plan.
Privacy and Sharing:
SMS consent is not shared with third parties or affiliates for marketing purposes. We use SMS only to communicate directly with you in connection with our services.
Important Notices:
Text messaging is not a guaranteed secure method of communication and should not be used for emergencies or urgent medical concerns. In an emergency, please call 911 or go to the nearest emergency facility.
Dangond Direct shares personal information only as needed to provide care, operate our practice, and comply with law.
Your information is shared among authorized members of our clinical and administrative team who need it to:
Access is based on job role and is limited to what is reasonably necessary.
We may share your information if you ask us to or clearly authorize us to do so. Examples:
We may ask you to sign a written authorization where required by law.
We use third-party vendors to help us operate our practice. These vendors are contractually obligated to protect your information and, when handling PHI, to sign Business Associate Agreements (BAAs) as required by HIPAA. Key vendors include:
These service providers are not allowed to use your information for their own independent marketing purposes and may only use it as necessary to perform services for Dangond Direct.
To provide care, we may share information with:
These entities are often “covered entities” under HIPAA themselves and have their own privacy obligations. We share only the information necessary to fulfill the clinical purpose (e.g., ordering a test or filling a prescription).
We may disclose personal information when required or permitted by law, such as:
Whenever feasible and permitted, we will attempt to notify you of such disclosures, especially where your records are subject to legal process.
If Dangond Direct LLC is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. Any new owner will be required to protect your information in accordance with HIPAA, applicable Florida law, and this Privacy Policy (or a policy with substantially similar protections). Your medical records will remain subject to applicable medical record and privacy laws regardless of ownership changes.
We may use and share information that has been de-identified or aggregated so that it cannot reasonably identify you. For example:
This information does not include your name or contact details and is not treated as PHI under HIPAA.
We do not sell or rent your personal information or patient lists to third-party marketers, advertising networks, or pharmaceutical companies.
We take the security of your personal and health information seriously and use administrative, technical, and physical safeguards to protect it.
These measures include, either directly by Dangond Direct or through our Business Associates such as Atlas.md:
No system can guarantee absolute security, and the healthcare sector can be a target for cybercrime. We take reasonable steps to reduce risks and will respond quickly to any suspected incident, including notifying affected individuals and regulators as required by HIPAA, Florida law, and other applicable rules.
You also play a role in security. Please:
We retain personal information as long as necessary to provide care, operate our practice, and comply with legal requirements.
We retain your medical records in accordance with:
In practice, this typically means keeping records for several years after your last encounter (and longer in some cases, such as for minors). We do not delete clinical records on a short schedule because they may be needed for future care, continuity, or legal purposes.
We keep billing records, membership details, and related financial documentation for the periods required by:
Usage logs and technical records are generally kept for a limited time (for example, months to a few years), unless longer retention is needed for security, troubleshooting, or legal reasons. Backups may retain copies of data for a longer period as part of normal backup cycles.
We may retain de-identified or aggregated data indefinitely, as it no longer identifies individual patients.
When information is no longer needed and no law requires its retention, we will dispose of it securely (for example, by secure deletion of electronic data).
You may have certain rights with respect to your personal information and PHI. Many of these rights are governed by HIPAA and Florida law.
As a patient, you generally have the right to:
To request access, please contact us using the information in Section 10. We may require written authorization and verification of your identity. Reasonable fees may apply as allowed by law (for copying, mailing, or certain electronic formats).
If you believe any information in your medical record is inaccurate or incomplete, you may request that we amend it. We will:
If we do not agree with an amendment, we will let you know why and explain your options (including adding a statement of disagreement to your record).
You may request that we:
We will consider all reasonable requests, although we are not always required to agree to them, particularly when such restrictions would interfere with treatment, payment, or healthcare operations, or conflict with legal obligations.
You may request to receive communications from us in a specific way (for example, at a different address or phone number). We will accommodate reasonable requests when feasible.
In certain circumstances, you may request an accounting of certain disclosures of your PHI (for example, non-routine disclosures not made for treatment, payment, or healthcare operations). We will provide such an accounting as required by HIPAA.
You cannot opt out of communications that are:
Required by law
Some state privacy laws (beyond HIPAA) give additional rights related to access, deletion, or data portability. While we are primarily governed by HIPAA and Florida law, we will consider and, where applicable, honor rights under other state laws for patients who qualify.
To exercise any privacy right, please contact us (see Section 10). We may need to verify your identity and may ask that you submit your request in writing.
Dangond Direct provides care to adults and may also see children/minors in a family medicine or pediatric context.
We do not knowingly allow children under 13 to independently create accounts through public-facing online forms without the involvement of a parent or guardian. If you are a parent or guardian and believe we have collected personal information from a child inappropriately, please contact us so we can address the issue.
Our practice is based in South Miami, Florida, and we primarily serve patients located in Florida (and, where permitted, in other U.S. states).
Our systems and vendors generally store and process data in the United States. If you access our Services from outside the U.S., you acknowledge that your information will be transferred to, stored, and processed in the U.S., where privacy laws may differ from those of your country.
We are not marketing services directly to individuals in the European Union or other regions with comprehensive data protection regulations. However, if such individuals receive care from us (for example, while temporarily in Florida), we will treat their information with the same level of care and security described in this policy.
We may update this Privacy Policy from time to time as our practices, technology, or legal requirements change.
Your continued use of our website, patient portal, telehealth services, or in-person services after changes are posted indicates your acceptance of the updated policy, to the extent allowed by law.
If you would like a prior version of this policy for reference, you may request it from us.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Dangond Direct LLC
7000 SW 62nd Ave, Suite 515
South Miami, FL 33143
📧 Email: info@dangonddirect.com
📞 Phone: 786-567-9546
You may also raise privacy concerns with relevant regulators, including the U.S. Department of Health and Human Services Office for Civil Rights (for HIPAA issues) or appropriate Florida state authorities. However, we encourage you to contact us first so we can try to resolve any concerns directly.
If you believe that your privacy rights have been violated, you should call the matter to our attention by sending a letter describing the cause of your concern to the same address. You will not be penalized or otherwise retaliated against for filing a complaint.
Thank you for your interest in Dangond Direct DPC! By pre-enrolling, you will receive updates as it pertains to the launch of our practice. We will periodically send out information about office location, meet and greet opportunities with the doctor and staff, as well as grand opening dates. -Dr. Dangond
