These General Conditions of Service explain how care is offered at Dangond Direct, LLC (“Dangond Direct,” “we,” “our,” or “us”) and what you can generally expect from our Direct Primary Care (DPC) membership model.

They are for information only and do not replace the formal Patient Agreement / Membership Agreement that you will review and sign before enrolling. If there is ever a conflict, the signed Patient Agreement controls.

Our clinic is located at:

7000 SW 62nd Ave, Suite 515
South Miami, FL 33143

We provide primary care through in-person visits, telehealth, and secure electronic communication.

1. Our Care Model: Direct Primary Care (DPC), Not Concierge

Dangond Direct is a Direct Primary Care practice:

• You pay aflat monthly membership fee for a defined set of primary care services.
• Your membership includes access to your physician, extended/unhurried visits, and same-day or next-day appointments when medically appropriate.
• We provide ongoing preventive care, chronic disease management, acute care, and coordination of care (see Our Services section on the website for details).

We are not a concierge practice:

• Concierge models typically charge a fee for priority access but still bill your insurance for visits.
• In our DPC model, the membership feecovers the primary care services listed in our service description; we do not bill insurance for those covered services.

Membership provides more time and better access, but it does not guarantee an immediate visit or unlimited 24/7 availability. Visit timing and modality (in-person vs. telehealth) are based on medical necessity and physician judgment.

2. Membership Term, Enrollment Fee & Renewal

The formal Patient Agreement explains the exact terms, but in general:

• Membership is set up on arecurring monthly basis.
• There is aone-time enrollment fee per individual or family unit to establish care and set up your membership (see our current pricing for details).
• Membership automatically continues each month unless you cancel according to the process described in the Patient Agreement.

You will receive and sign the full Patient Agreement before membership begins.

3. Payments, Cancellations & Refunds (Overview)

How payments work

• Membership fees are billedmonthly, typically on the first business day of each month.
• Payments are made byautomatic debit/credit card or automatic bank draft (ACH).
• Fees for outside services (labs, imaging, medications, etc.) may be charged separately and are due at the time of service.

Early termination & refunds (high-level)

• If you decide to cancel, you mustprovide written notice as described in the Patient Agreement (usually 30 days).
• In general, unused, prepaid portions of membership may be refundable on apro-rated basis, as outlined in the Patient Agreement.
• Theenrollment fee is typically non-refundable once charged.

Exact timing, notice rules, and refund details are spelled out in the full Patient Agreement you will sign.

4. Not Insurance – Florida Required Disclosure

Membership at Dangond Direct:

• Isnot health insurance
• Doesnot replace health insurance
• Doesnot cover hospitalizations, emergency room visits, specialty care, surgery, or care provided outside our practice
• Doesnot meet Affordable Care Act minimum essential coverage requirements

You are strongly encouraged to maintain insurance (or another form of coverage) for catastrophic events and services outside our clinic.

Florida Required Disclosure (F.S. § 624.27(1)(h))

This agreement is not health insurance and the primary care provider will not file any claims against the patient’s health insurance policy or plan for reimbursement of any primary care services covered by the agreement. This agreement does not qualify as minimum essential coverage to satisfy the individual shared responsibility provision of the Patient Protection and Affordable Care Act, 26 U.S.C. s. 5000A. This agreement is not workers’ compensation insurance and does not replace an employer’s obligations under chapter 440.

5. Insurance, Medicare & Third-Party Billing

• Dangond Directdoes not participate with health plans, HMOs, or other third-party payors for services covered by the membership.
• Wedo not submit claims to insurance or Medicare for services that are included in your membership.
• We generally donot provide fee-for-service invoices (Superbills) for membership-covered visits.

Medicare:
Our Medicare status and how we work with Medicare beneficiaries are addressed in detail in the Patient Agreement and, where applicable, separate Medicare forms. Rules for direct primary care and Medicare can be complex and may change. If you are on Medicare or becoming eligible, please ask us so we can explain how this interacts with membership before you enroll.

6. Communications, Email, Text & Telehealth

We offer multiple ways to stay in touch:

• Office phone
• Secure patient portal (powered by Atlas.md)
• Secure messaging
• Email (for non-urgent topics)
• Telehealth visits (phone or video) when appropriate

Important points:

• Email and text arenot fully secure and can never be guaranteed private in the same way as an in-person visit or secure portal message.
• Email, text, and portal messaging arenot appropriate for emergencies or time-sensitive issues.
• By using email or text with us, you acknowledge the usual risks of electronic communication and understand that these channels are voluntary.

In any emergency or potentially serious situation, you must:

Call 911 or go to the nearest emergency room or urgent care, and follow the directions of the medical personnel.

7. Technology Limitations & Outages

We rely on secure technology and third-party platforms (Atlas.md, telehealth platforms, internet, phone carriers, etc.) to deliver care and communication.

There may be times when:

• Internet or cellular service is down
• Power outages occur
• Email, portal, or telehealth platforms experience downtime

In such cases:

• Responses or access may be delayed.
• Dangond Direct isnot liable for delays due to these technical failures.

If you are having trouble reaching us electronically and your situation is urgent, please call the office directly or seek in-person care (urgent care, ER) as appropriate.

8. Physician Absence & Coverage

From time to time, your physician may be unavailable due to:

• Vacations
• Illness
• Personal or family emergencies
• Continuing education

When possible, we will:

• Notify membersin advance of planned absences so you can schedule non-urgent visits accordingly.
• Reschedule affected appointments as soon as practicable.

If you develop an acute medical issue requiring immediate attention while the physician is unavailable, you should:

Visit an urgent care center, emergency department, or another appropriate facility.

Charges from outside providers are not included in your membership and may be submitted to your insurance (if applicable) according to their rules.

9. Changes to Fees or Services

We work hard to keep pricing transparent and fair.
However, from time to time we may need to:

• Adjustmonthly membership fees, and/or
• Modify thescope of services included in membership.

If we make such changes:

• We will provideadvance notice (usually at least 30 days) by email, portal message, or website updates.
• You will always have the option todecline continued membership under the new terms and cancel your membership as described in the Patient Agreement.

10. Disputes, Feedback & Communication

We take feedback seriously and want to know if we fall short of your expectations.

If you are unhappy or have concerns about your experience:

1. Pleasespeak with us directly first (by phone, email, or in person).
2. We will do our best to listen, clarify, and address your concerns.
3. If needed, we can schedule time to discuss possible resolutions.

We encourage respectful, open communication and appreciate the opportunity to resolve any issues directly with you.

11. Governing Law

These General Conditions of Service are governed by the laws of the State of Florida.
The formal Patient Agreement will also specify how any legal disputes are handled.

12. Relationship to the Patient Agreement

These General Conditions of Service are a summary of how our practice operates and are meant to help prospective and current patients understand the DPC model at Dangond Direct.

They do not:

• Replace the formalPatient Agreement
• Create a binding contract by themselves
• List every right and obligation of either party

Before enrollment, patients will:

• Receive the fullPatient Agreement,
• Have the chance to review it, ask questions, and
• Sign it (electronically or in writing) if they decide to proceed.

Only the signed Patient Agreement (and any associated documents) will govern your legal relationship with Dangond Direct.